1. About the Artwork:

Q: What is the resolution of the artwork I purchase?
A: Each piece of art is meticulously crafted at a resolution of 23296PX x 13056PX or 2.33M x 1.31M, ensuring superior quality and detail.

Q: Why does the artwork on the store have a watermark?
A: The watermark is present to protect the exclusivity and copyright of the artwork. Rest assured, the purchased version you receive will not contain any watermarks.

Q: Are the artworks truly one-of-a-kind?
A: Absolutely! When you purchase a piece from Vision Vault, you’re securing exclusivity. Each masterpiece is sold only once, guaranteeing you’re the sole owner.

2. Purchasing & Download:

Q: How is the artwork delivered after purchase?
A: Upon successful payment, you will receive a secure download link via email where you can access and download your unique art piece.

Q: Can I get a refund for my purchased artwork?
A: Refunds are provided if the artwork was printed at our maximum resolution (2.33M x 1.31M) and the quality isn’t up to standard. Please refer to our refund policy for more details.

Q: Are there any download limits for the artwork?
A: Yes, since each piece is unique, there’s a download limit set to 1. Once you’ve downloaded your piece, the link will expire.

Q: What if I have a problem downloading my purchased artwork or my download link has expired?
A: If you encounter any issues with downloading or if your link has expired, please reach out to our support team. We’re here to help and will gladly assist you in accessing your purchased digital art.

3. Technical & Security:

Q: How do you ensure the security of my personal information during purchase?
A: We prioritize your security. Our website is SSL secured, and we use trusted payment gateways to process transactions. Your personal and financial details remain encrypted and private.

Q: I’m having trouble accessing my downloaded artwork. What should I do?
A: Please ensure you’re using suitable software to view high-resolution digital art. If the problem persists, contact our support team for assistance.

4. International Customers:

Q: I’m shopping from outside of South Africa. Will the prices be displayed in my local currency?
A: Yes, our store is equipped with a dynamic currency switcher which detects your location and displays prices in your local currency.

Q: What if the automatic currency conversion doesn’t work?
A: While our system is highly accurate, if for some reason the currency doesn’t adjust, you can manually select your preferred currency from the options available on our site.

5. Miscellaneous:

Q: Do you offer certificates of authenticity with the artwork?
A: Yes, every piece of art comes with a certificate of authenticity, confirming its uniqueness and your ownership.

Q: Can I commission custom artwork?
A: Currently, we offer the artworks displayed on our store. Stay tuned to our updates; we might offer custom commissions in the future.

Q: Why are the prices highlighted in green?
A: The green color for prices emphasizes the unique and valuable nature of each piece available on Vision Vault.