At Vision Vault, we take pride in offering exceptional digital artworks to our valued customers. While we stand by the quality and authenticity of every piece we sell, we understand that sometimes things might not be quite right for you. With that in mind, we’ve crafted a refund policy that reflects our commitment to your satisfaction.

Conditions for a Refund:

  1. Printed Artwork Quality: If you print our artwork at the maximum resolution of 23296px x 13056px (or 2.33 meters x 1.31 meters) and believe the quality isn’t up to standard, we’re here to help. We ask that you provide clear photographic evidence showing the issues with the print quality. This ensures we understand the problem and can prevent similar issues for other customers.

  2. File Download Issues: If, for some reason, you face technical difficulties downloading the digital file or the file is corrupted, please contact us immediately. We will attempt to resolve the issue by providing a fresh download link. If the problem persists, we will consider a refund.

  3. Incorrect Artwork Delivered: While we make every effort to ensure accurate delivery, mistakes can happen. If you receive a different artwork from what you ordered, please notify us within 7 days of your purchase, and we will correct the error or process a refund.

  4. Duplicate Purchases: If you accidentally purchase the same artwork more than once, please inform us. We will verify the transaction details and issue a refund for the duplicate purchase.

Steps to Request a Refund:

  1. Contact Us: Reach out to our support team at [support email]. Provide your order number, details of the issue, and any supporting evidence (like photographs for print quality concerns).

  2. Review: Once we receive your request, our team will review it. This process may take up to 5-7 business days. We may contact you if we need additional information.

  3. Refund Decision: After the review, we will notify you of our decision. If approved, the refund will be processed to your original payment method within 7-10 business days.

Exceptions:

Please note that we cannot process refunds in the following scenarios:

  • If the artwork has been modified or altered in any way.
  • If the claim is made outside of the stipulated time frame for the particular condition.
  • Refunds are exclusive to the artwork’s purchase price and do not include any potential transaction fees or additional costs borne by the customer.

Feedback and Continuous Improvement:

We continually strive to improve our offerings and customer experience. While we regret any reasons that lead to refund requests, we appreciate your feedback. It aids us in enhancing our store and ensuring that such issues are minimized in the future.